Association leaders are often charged to think about the future of the industry they serve. But what does that actually look like?
That is a question the Association of College and University Housing Officers–International (ACUHO-I) has been explicitly thinking about in recent years. ACUHO-I COO Holly Stapleton said that the pandemic prompted the association to begin looking at them more seriously. COVID-19 revealed lingering challenges around infrastructure, mental health, workforce development and more.
"They were not necessarily new issues—they were issues that were percolating for a long time," she said. "But the pandemic really exacerbated them, and gave us an opportunity to jump into them in a different way."
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