In the high-stakes environment of leadership, managing emotions isn’t just helpful—it’s essential. But what does emotional regulation really mean? It’s more than simply "keeping your cool." It’s about understanding your triggers, recognizing stress and finding ways to respond rather than react.
Take Sandra, a client who described herself as being "cool and calm 99 percent of the time, even in intense emergencies," but she felt that her usual calm demeanor unraveled during a recent meeting, which felt unexpected and disappointing to her.
Here’s what happened.
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