When people describe a good communicator at work, they’re usually talking about a great presenter — not a great listener. In fact, few business school courses focus on building listening skills and most employee education and training sessions don’t either.
That's a mistake.
Leaders who listen well create company cultures where people feel heard, valued, and engaged — and employees who experience high-quality listening report greater levels of job satisfaction and psychological safety. Listening is also ranked as the most important oral communication skill in the workplace, above conversing and presenting, respectively.
Please select this link to read the complete article from Harvard Business Review.