Marcus leads a team of eight direct reports, and Jennifer is his star employee. While the other seven team members struggle to complete tasks on time or in the way Marcus asks for them, Jennifer seems to ace any task she’s given. She asks questions when she's unclear and owns up to her mistakes. Any time the other employees mess up, Marcus wishes he could clone Jennifer seven times and save himself the hassle.
Sound familiar?
You may not be able to clone your star employees, but you can help your team replicate the cognitive habits of people like Jennifer to build the skill of accountability across your team. At the NeuroLeadership Institute, we have spent the past year reverse-engineering what accountable people do from a cognitive perspective. Quite literally, we have asked, what are the cognitive habits—the habits of mind—of people who do this well? Three have come into focus: syncing expectations, driving with purpose and owning one's impact.
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