05/01/2024

Processing Complaints with Transparency

There are methods associations can take to do this

Associations, as industry or professional representatives, are trusted to uphold ethical standards. When the public is aware of the processes for addressing misconduct, it reinforces the association's commitment to ethics, ensuring prompt and fair resolution of violations.

Typically, the complaint process is open to individuals who are members or stakeholders within the association. Association members are usually granted the right to voice their concerns or grievances. This may extend to board members, employees, or any individual directly affected by the association's activities.

Transparency not only enhances the association's credibility but also safeguards the trust of clients, customers, and the public, laying a crucial foundation for accountability and reputation. This fosters a culture of responsibility and confidence within the association, demonstrating a commitment to high standards.

Please select this link to read the complete article from ASAE’s Center for Association Leadership.