06/20/2024

Three Tactics to Enhance Performance in a Multi-generational Workforce

Build a feedback loop to create a culture of examination and change

Peter Drucker, “the father of management,” famously said, “The most important thing in communication is hearing what isn’t said.” Feedback remains essential to continuous improvement and competitiveness. However, current feedback systems are broken and disliked by both managers and employees. They focus on the past, feel reproachful and often lack problem-solving opportunities.

Insights-based system-wide approaches to feedback are needed now more than ever, as we have up to five generations in the workplace. Millennials and Gen Z require more novel approaches to feedback that allow for real-time, bite-size information. They need feedback that they can act on authentically, which enables them to experiment with new behaviors and see different results.

As a former Chief Marketing Officer and leadership veteran with over 20 years of experience in Fortune 500 companies and as a Leadership and Team coach, I have coined the term “healthy friction” to describe the learning opportunities we can create systemically in the workplace to foster these teaching moments. 

Please select this link to read the complete article from SmartBrief.