10/17/2024

In a New Rule, FTC Says Canceling Subscriptions Must be as Easy as Signing Up

Regulators say they receive around 70 complaints a day about charges for subscriptions

Health clubs that demand membership cancellations by certified mail or in person. Cable subscriptions that require lengthy calls to customer service, where representatives aggressively dissuade from cancellation.

Federal regulators say they receive around 70 complaints a day about charges for subscriptions that are either arduous to cancel or that people didn't realize they accepted in the first place.

Now, a new U.S. rule will require retailers, gyms and other businesses to make canceling subscriptions as easy as enrolling in them, and to make the subscription process more transparent.

Please select this link to read the complete article from NPR.